Refund policy

30-Day Money-Back Guarantee
We want you to feel confident in your purchase. If you're not satisfied with your digital product, you may request a refund within 30 days of your purchase date.

Because our products are digital, there is nothing to ship back. If your refund is approved, you simply keep or delete the files and we return your money, no return shipping, no packaging, no hassle.

Eligibility:

• Your refund request must be made within 30 days of purchase.
• You'll need your order number or the email address used at checkout as proof of purchase.

How to Request a Refund:
Contact our customer support at support@maletiq.com with your order number and the reason for your request. Our team will review it and respond within 1–2 business days.

Refunds:

• Approved refunds are issued to your original payment method.
• Please allow 5–7 business days for the refund to appear in your account, depending on your bank or card provider.

Technical Issues:
If you have any trouble downloading or accessing your product, please contact us before requesting a refund, most issues (broken link, wrong file, access not arriving) can be fixed within minutes, and we'd much rather get you the product you paid for.

Non-Refundable Items:
Certain items may be excluded from this guarantee, such as gift cards, heavily discounted or clearance products. Any exclusions will be clearly noted on the product page.